English
Effective Date: 01/09/2026
At Tionat Neocare, we aim to process orders promptly. Customers may request cancellation of an order subject to the conditions below.
Order Cancellation
An order may be cancelled if the cancellation request is received before the order has been processed or shipped.
Once an order has been shipped, it may not be possible to cancel it. In such cases, the customer may follow the applicable Return Policy, if the product is eligible for return.
How to Cancel an Order
To request cancellation, contact us as soon as possible through:
Email: marketing@tionat.com
Phone/WhatsApp: +91 9133751512
Please provide your order number and registered contact details.
Cancellation by Tionat Neocare
Tionat Neocare reserves the right to cancel an order in circumstances including:
- Product being unavailable
- Incorrect pricing or product information
- Payment or transaction issues
- Incorrect or incomplete delivery information
- Suspected fraudulent or unauthorised transactions
- Circumstances that prevent us from fulfilling the order
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to the Refund Policy.
Refund After Cancellation
For an approved cancellation where a refund is applicable, the refund will generally be processed to the original payment method. The time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.
Note: Cancellation is subject to the order's processing and shipping status. Once an order has been dispatched, cancellation may no longer be available.
