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Return Policy
Effective Date: 01/09/2026
We want you to receive your Tionat Neocare products in good condition. If you receive an incorrect, damaged or defective product, please contact us as soon as possible.
Eligible Returns
A return or replacement may be considered if:
- You received the wrong product
- The product was damaged during delivery
- The product is defective or has a manufacturing issue
- The product received is materially different from what was ordered
Return Period
Return requests should be raised within [48 hours / 7 days] of delivery.
For food and consumable products, we recommend keeping this period short — e.g. 48 hours — because of the nature of the products.
Condition of the Product
Where applicable, the product should be:
- Unused
- In its original packaging
- Complete with labels and other included items
- Accompanied by proof of purchase/order details
For damaged or incorrect products, please provide photographs or videos when contacting customer support.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, perishability or applicable regulations.
The product page may specify if a particular product is non-returnable.
Replacement or Refund
After reviewing the request, Tionat Neocare may offer:
- A replacement product, subject to availability; or
- A refund, where applicable.
The final resolution will depend on the nature of the issue and applicable policies.
How to Request a Return
Contact us at:
Email: marketing@tionat.com
Phone: +91 9133751512
Please provide your order number, product details and photographs/videos of the issue where applicable.
