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Refund Policy
Effective Date: 01/09/2026
At Tionat Neocare, we aim to provide customers with a smooth and satisfactory shopping experience.
Refund Eligibility
A refund may be considered in situations such as:
- Order cancellation where cancellation is accepted before dispatch
- Payment being successfully deducted but the order not being successfully placed
- An approved return where a refund is applicable
- Product being unavailable after payment has been received
Refunds for damaged, incorrect or defective products will be handled according to our Return Policy.
Refund Process
Once a refund is approved, the amount will generally be returned through the original payment method used for the order.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
Non-Refundable Situations
Refunds may not be provided for:
- Products that have been used or opened, where return conditions do not permit it
- Products damaged due to improper handling after delivery
- Requests made outside the applicable return period
- Products that are not eligible for return due to their nature
Contact Us
For refund-related queries, please contact:
Email: marketing@tionat.com
Phone: +91 9133751512
Please include your order number and relevant details so that we can assist you.
